Are you thinking of moving around the City of Austin this season? Are you confused about how to go about your budget planning when there are so many factors to consider in the typical moving process? Austin movers’ prices can vary a lot depending on their location, experience, equipment, etc.
But did you ever stop to think that the price tag on the service package is not the only thing you should consider before you agree to sign a contract? We have compiled a list of criteria by which you should compare all of the moving companies that catch your eye while you search for a collaborator.
Compare the quotes you get from different movers.
Since we started talking about prices right off the bat, why don’t we make them the very first item on the list? Usually, you would not go out and ask for estimates from companies if you had not yet covered all of the points that we list below.
However, knowing how to be smart about those estimates is definitely an essential matter and deserves a high spot. A good quote will not only inform you of the price you can expect for your moving to come at, but it can also allow you a glimpse into how the given moving company works and what they usually give priority to.
In order to avoid unpleasant and even dangerous situations, you should always take the time to get pricing estimates from at least three different companies, or even more, if it is possible for you. Get an idea of what the average prices are, who charges in reasonable proportion to what they offer, who might charge above the average and why, and who may be offering you golden gates and ivory towers at suspiciously low prices. Comparing and contrasting is one of the most reliable ways to avoid rogue movers and other kinds of scammers in the industry.
Compare the services that different movers offer.
Now, let us just throw a disclaimer in here: by “services”, in this context, we are not referring to the kind of packaging tape they use and the number of wheels on their transport vehicles. This is about transparency and communicational availability of a given company. You can learn more about transparency in business if you read this blog post.
This factor is also another standard way of distinguishing legitimate companies from fraudulent ones. A genuine mover will be kind and helpful; they will answer all of your questions and never make you feel stupid for asking. True pros will welcome you with open arms if you ask to come for a tour of their office or storage spaces, and if you ask to see their moving trucks for yourself, they will gladly show you their vehicles. They will give you all the details about their moving and packing services and explain anything you happen to not understand.
A con company, on the other hand, will never let you into their office because they never have one to begin with. Since they typically operate in the gray zones of the virtual world, there will be no legit process to explain. You will not be shown their trucks, either, because there is only one or two, most likely owned by the scammer themselves.
These folks will use every trick in the book to weasel out of properly addressing your concerns. Keep an eye out for the red flags, and always remember: the customer support and customer care service principles can tell you volumes about any business. Read more about these concepts and their key distinctions at this link: https://www.forbes.com/sites/blakemorgan/2018/03/05/customer-experience-vs-customer-service-vs-customer-care/#f396dca4167a
Compare their US DOT numbers or lack thereof.
A US DOT number is a unique company identifier, their very own business and legal fingerprint. It is the way to access the company’s complete safety history record, including things such as their audits, inspections, compliance reviews and accident investigation data.
Any company that takes itself seriously, including moving companies, will have registered with the Federal Motor Carrier Safety Administration (under the U.S. Department of Transportation) and received such an identifier. Checking a company’s US DOT number can give you insight into how they do business and handle problems, and even into how many vehicles and drivers they have available at the given moment.
Compare the level and quality of their online presence.
If a moving company is reliable, trustworthy, and serious about advancing their business, they will want to have a wide reach, which means that they will want to build a strong identity on the internet. Having an appealing and well structured website also lends them credibility.
Check for information such as names, addresses, phone numbers, and other contact channels such as emails or live chat options. Most companies will also add data about their services, successful stories, information about packaging materials, etc. take some time to compare the amount and nature of details that moving companies’ websites offer. If they have a blog, pay attention to how credible the contributing authors are.
Compare the reviews they got from their customers – the good and the bad.
The final item on our list is the first thing that most people look for: online reviews and customer feedback. Reading and comparing these is a great way to see who is professional and who is sloppy in their work.
One notable characteristic that makes user reviews such a valuable resource is the fact that they were written by people who actually had the experience of moving with these companies. They will give you a much more realistic image of the services and processes than the official website, which is after all primarily a marketing tool.
There are many ways and places to review a business nowadays, and some are more geared towards the positive or negative experiences and stories. Read both carefully, and keep in mind that the truth is always found somewhere in the middle.